Healthcare Virtual Assistant

Location: Fully Remote (LatAm)

Schedule: 8 AM - 5 PM CST

Salary: $1800 - $2000 USD/month

*This role is exclusively available to candidates from Latin America. Please submit your resume in English.*

We are looking for a proactive and dynamic Virtual Assistant to join an esteemed medical group practice specializing in Interventional Pain Management, located in Morris, IL. With a commitment to delivering exceptional patient care, we are seeking an individual who can provide remote administrative support, with a primary focus on handling patient phone calls efficiently and professionally.

Key Responsibilities:

• Answer and manage incoming phone calls, ensuring a courteous and professional interaction with patients.
• Assess patient needs over the phone and direct messages to the appropriate medical staff through the EMR system for timely follow-up and resolution.
• Ensure timely follow-through on patient phone encounters, maintaining clear communication and documentation within the EMR system.
• Provide accurate information regarding appointments, procedures, and general inquiries, while maintaining a patient-focused approach.
• Schedule appointments for new patients, follow-up visits, and in-office procedures, ensuring accurate planning and coordination, particularly regarding the need for sedation.
• Utilize our EMR system (Modernizing Medicine) to document call details, input patient information, and maintain up-to-date electronic medical records.
• Assist physicians and medical staff with administrative tasks, including calendar management, correspondence preparation, and telemedicine coordination.
• Collaborate with the billing department to ensure accurate coding and submission of insurance claims, following up on billing inquiries and discrepancies as needed.

Requirements

• Strong verbal communication skills in English with a professional and empathetic tone when speaking with patients.
• Bachelor's degree in healthcare administration, business administration, or a related field preferred.
• Prior experience in a healthcare setting or customer service role handling phone-based patient interactions is highly desirable.
• Proficiency in using electronic health record (EHR) systems is a plus.
• Knowledge of medical terminology, billing codes, and insurance verification processes is an advantage.
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively.
• Comfortable working independently and collaboratively in a virtual team environment.
• Commitment to maintaining the confidentiality of sensitive patient information and compliance with HIPAA regulations.

If you have exceptional phone etiquette, strong communication skills, and a passion for helping patients, we invite you to apply for this role!