Offer summary

Qualifications:

B2+ level of written and spoken English is required., Minimum of 2 years experience in account management or customer success management., Strong relationship-building skills with a focus on client satisfaction., Ability to analyze data and provide actionable insights..

Key responsabilities:

Serve as the main point of contact for casino operator clients, ensuring their needs are met.

Identify upselling and cross-selling opportunities to enhance client revenue.

Monitor client account performance and report on areas for improvement.

Collaborate with technical teams to resolve client issues efficiently.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for an Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

Written and spoken English B2+
Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
Ability to analyze data and provide actionable insights to improve client performance
Ability to resolve client issues efficiently and maintain high levels of client satisfaction

Nice to have:

Written and spoken Russian

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.