Offer summary

Qualifications:

Strong organizational skills and attention to detail., Proficiency in Salesforce and data management., Excellent communication skills, both written and verbal., Ability to work collaboratively in a team environment..

Key responsabilities:

Serve as the primary point of contact for client inquiries and support.

Provide administrative support to enhance team productivity.

Generate and distribute reports to keep stakeholders informed.

Assist in managing special projects and contribute to project management tasks.

Job description

About Penbrothers

Penbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.

About the Role

We're looking for an enthusiastic and organized Client Success Specialist to join our passionate team. You'll play a critical role in ensuring our clients' success by providing exceptional support and streamlining operations.

What you’ll do

Be the Client Champion: Collaborate closely with Client Success Managers to champion client needs, addressing inquiries and questions via email and Teams messages.
Mastermind of Efficiency: Provide exceptional administrative support to Client Success team members, ensuring smooth workflows and maximizing productivity.
Data Wizard: Generate, monitor, and distribute insightful reports to stakeholders, keeping everyone informed and on track.
Project Powerhouse: Assist in overseeing special projects, taking initiative and driving results.
Salesforce Samurai: Leverage your salesforce expertise to perform data entry tasks, conduct data investigations, and provide top-notch client support.
Communication Maestro: Respond to client inquiries and support matters via email in a responsive and professional manner.
Reporting Rockstar: Craft compelling client reports tailored to their specific needs, providing valuable insights.
Teamwork Makes the Dream Work: Contribute to project management tasks, fostering collaboration and achieving shared goals.
Embrace the Challenge: Be prepared to take on additional responsibilities as needed, demonstrating your versatility and willingness to learn.