Customer Support Specialist

Customer Support Specialist 

Job Overview 

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a Remote Customer Support Specialist to join their team. 

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively. 

Primary Responsibilities 

• Respond to customer inquiries via phone, chat, and email in a professional and friendly manner. 
• Provide accurate details regarding products and the status of orders. 
• Support customers in making purchases, processing returns, and managing exchanges. 
• Work collaboratively with various teams to achieve customer satisfaction. 
• Keep comprehensive records of customer interactions in CRM system. 

Customer Support Positions Offer 

• Competitive hourly salary based on experience. 
• Full benefits package including health, dental, vision, and paid time off. 
• Flexible work from home schedule. 
• Employee discounts on a wide range of products. 

Qualifications 

• Prior experience in customer service, call center, or similar position. 
• Exceptional verbal and written communication skills. 
• A customer-oriented approach to problem resolution. 
• Knowledge of CRM platforms is a plus.