Offer summary

Qualifications:

Fluency in both written and spoken German and English is required., Excellent communication and negotiation skills are essential., A proactive attitude with experience in customer support is preferred., Strong attention to detail is necessary for processing inquiries..

Key responsabilities:

Deliver exceptional support to customers via email and live chat, primarily in German.

Process inquiries with attention to detail and content.

Proactively identify clients' needs and suggest effective solutions.

Collaborate closely with the team to enhance and streamline processes.

Founded in 2023 in Cyprus, WeDoSupport is more than just another service management company - we are a hub of dedicated professionals committed to taking your operations to the next level. At WeDoSupport, we believe in the power of care and support. We are all about providing a stable workplace in a dynamic, diverse, and inclusive environment that fosters development, growth, and effectiveness. Our team of seasoned professionals brings years of industry knowledge and hands-on experience, ensuring we deliver unparalleled operational services to our clients’ businesses. OUR SERVICES ◾ Customer Support. We handle and solve any questions or problems your customers may have. ◾ AML and Fraud Prevention. We check that all your customers are confirmed, proven, and reliable. ◾ Know Your Customer. We predict and prevent any harmful behavior of your customers. ◾ Risk Management. We identify and mitigate all potential financial and infrastructure risks. With a keen understanding of the vital role of day to day operations in a business's success, we aim to provide clients with a seamless, personalized experience. We go above and beyond to meet and surpass your expectations. As a forward-thinking company, we recognize the importance of adaptability and growth, so we continually develop and expand our service range to cater to our clients' evolving needs. WDS. We Do Support. We Do Care. 🌐 Visit our website to get further information: wdsupportltd.com

Job description

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

Are you fluent in German and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at WeDoSupport on a fully remote basis.

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✅ Main Responsibilities:

✔️ Deliver exceptional support to our customers via email and live chat, primarily in German.

✔️ Process inquiries with attention to detail and content.

✔️ Proactively identify clients' needs and suggest effective solutions.

✔️ Prioritize customer satisfaction by exceeding expectations.

✔️ Collaborate closely with our team to enhance and streamline processes.

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✅ Requirements:

✔️ Proficiency in both written and spoken English and German.

✔️ Proactive attitude with a knack for customer support and sales.

✔️ Excellent communication and negotiation skills.