Offer summary

Qualifications:

Fluency in Thai and strong English communication skills., Previous experience in content moderation or digital community management is preferred., Excellent attention to detail and sound judgment skills., Understanding of social media platforms and online safety practices..

Key responsabilities:

Review user-generated content for compliance with community guidelines.

Identify and act against inappropriate content according to company policies.

Provide feedback to users and escalate significant issues to management.

Monitor user interactions and report trends that require attention.

Job description

Staff4Me is excited to announce an opening for a dedicated and detail-oriented Content Moderator who is proficient in Thai to join our committed team. In this essential role, you will be responsible for evaluating and moderating user-generated content across several platforms, ensuring that all content adheres to community guidelines and standards. Your role is crucial in fostering a safe and engaging online environment for our user community.

Key Responsibilities:

Review user-generated content, including text, images, and videos, ensuring compliance with established community guidelines.
Identify and take appropriate action against inappropriate, harmful, or misleading content according to company policies.
Provide constructive feedback to users when necessary, and escalate any significant issues to management promptly.
Monitor user interactions within the community, reporting any trends or recurring issues that may require attention.
Collaborate with fellow moderators to ensure consistent application of content standards across all platforms.
Stay updated on platform policies and the latest best practices within the content moderation field.
Participate actively in team meetings and training sessions to enhance overall moderation strategies.

Requirements

Fluency in Thai (native or equivalent) and strong written and verbal communication skills in English.
Previous experience in content moderation, digital community management, or a related field is preferred.
Excellent attention to detail with the ability to make sound judgments rapidly.
Understanding of social media platforms and current trends in digital content.
Capability to manage sensitive content with professionalism and discretion.
Proficient in the use of moderation tools and knowledgeable about online safety practices.
Willingness to work flexible hours, including weekends and holidays, as needed.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Required profile