Offer summary

Qualifications:

Fluency in Vietnamese with strong English communication skills., Experience in content moderation or online community management is preferred., Strong attention to detail and decision-making abilities., Familiarity with social media platforms and moderation tools..

Key responsabilities:

Review and moderate user-generated content for compliance with community guidelines.

Identify and report inappropriate content according to company policies.

Provide feedback to users and escalate issues to management as needed.

Collaborate with team members to ensure consistent moderation practices.

Job description

Staff4Me is searching for a committed and detail-oriented Content Moderator who speaks Vietnamese to join our dynamic team. In this vital role, you will be responsible for reviewing and moderating user-generated content across various platforms, ensuring that all contributions comply with community guidelines and policies. Your thorough approach will play an integral part in maintaining a safe and positive online environment for our users.

Key Responsibilities:

Evaluate user-generated content, including text, images, and videos, for adherence to community standards and guidelines.
Identify, report, and take action against inappropriate or harmful content in accordance with company policies.
Provide constructive feedback to users where appropriate and escalate issues that require further attention to management.
Monitor user interactions and highlight trends or issues that could enhance our moderation practices.
Collaborate with other moderators to ensure consistent enforcement of content guidelines across the platforms.
Stay informed about platform policies and best practices to optimize moderation effectiveness.
Engage in team meetings and training sessions to share insights and improve moderation strategies.

Requirements

Fluency in Vietnamese (native or equivalent) with strong written and verbal communication skills in English.
Experience in content moderation, online community management, or a similar field is preferred.
Strong attention to detail with the ability to make timely and informed decisions.
Familiarity with social media platforms and digital content trends is a plus.
Ability to handle sensitive content professionally and with care.
Proficiency in using moderation tools and understanding online safety protocols.
Willingness to work flexible hours, including weekends and holidays if necessary.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Required profile