Offer summary

Qualifications:

Fluency in Indonesian and proficiency in written and spoken English., Previous experience in content moderation or community management is advantageous., Exceptional attention to detail and strong critical thinking skills., Familiarity with social media environments and online safety guidelines..

Key responsabilities:

Review and assess user-generated content for compliance with community guidelines.

Identify and remove inappropriate or harmful content according to protocols.

Provide feedback to users and escalate complex cases to management.

Monitor community interactions and report on patterns to improve moderation tactics.

Job description

Staff4Me is seeking a diligent and detail-oriented Content Moderator who is fluent in Indonesian to join our growing team. In this pivotal role, you will be responsible for reviewing and moderating user-generated content across various platforms, ensuring compliance with community guidelines and established policies. Your meticulous approach will help us maintain a safe and welcoming online environment for our users.

Key Responsibilities:

Review and assess user-generated content, including text, images, and videos, for conformity to community guidelines.
Identify, flag, and remove any inappropriate or harmful content according to established protocols.
Provide feedback to users regarding content issues when necessary and escalate complex cases to higher management.
Monitor community interactions and report on patterns or reoccurring issues to enhance content moderation tactics.
Work collaboratively with other moderators to ensure a uniform approach to moderation across the platforms.
Keep abreast of changing platform policies and industry best practices to inform moderation strategies.
Engage in training and team meetings to share knowledge and improve overall moderation effectiveness.

Requirements

Fluency in Indonesian (native or equivalent), with proficiency in written and spoken English.
Previous experience in content moderation, community management, or a similar role is advantageous.
Exceptional attention to detail and strong critical thinking skills for effective decision-making.
Familiarity with social media environments and current digital content trends.
Ability to manage sensitive topics with professionalism and care.
Proficient with moderation tools and familiar with online safety guidelines.
Flexibility to work varied hours, including weekends or holidays as needed.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.

Required profile