Charter Coordinator

We are seeking a Charter Coordinator to oversee and manage all aspects of our clients' flight experiences, including Aircraft Owners and Block Charter Clients. This role requires exceptional client-centered customer service skills, a thorough understanding of CFR 14 Parts 91 and 135 regulations, and the ability to thrive in a dynamic, fast-paced team environment.

Job Responsibilities

• Maintain a culture of total customer service focused on anticipating our client's needs and exceeding their expectations.
• Communicate any operational issues, as appropriate, to our clients.
• Ability to Type at least 40WPM accurately.
• Document and maintain compliance with contractual obligations to all Clients (Aircraft Owners, Block Charter & Retail Charter Clients).
• Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers.
• Proactively resolve Client issues and disputes
• Analyze aircraft fleet utilization to serve the client's needs best and maximize overall safety and profitability.
• Assist in crew scheduling and crew resource utilization along with Logistics Coordinator and Chief Pilot
• Notify and brief all crew members associated with scheduled trips, maintain communications with crew, and assist in all crew-associated travel plans.
• Monitor weather and airport conditions daily to ensure daily operations can be accomplished safely and without unexpected interruption.
• Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary.
• Effectively communicate with the maintenance team and crew regarding scheduled and unscheduled maintenance events.
• Responsible for oversight and efficient/accurate processing of all Owner and Charter trip invoices.
• Utilize FOS to its maximum ability by incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times, accounting, and invoicing.
• Maintain and continually improve Client and Vendor contact information in FOS.
• Learn to utilize computer systems and programs to perform job duties to include but not limited to: FOS, Flight Explorer, and Microsoft Office Suite. Record Keeping and Database Maintenance
• Record all flight data from completed trips using the Trip Completion Checklist.
• Take notice of aircraft discrepancies and report them to Maintenance.
• Follow established protocols per FOS Database management.

Requirements

Required Qualifications:

• College Degree (Aviation or Business degree preferred) Previous aviation or hospitality industry work experience
• Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

Preferred Qualifications:

• FAA Dispatch Certificate or Pilot Certificate
• Experience working with various flight software
• Previous aviation industry-specific work experience

Knowledge, Skills, and Abilities:

• General knowledge of geography, aviation meteorology, customer service, and corporate aircraft types and performance.
• Exceptional communication, writing, and teamwork skills.
• Solid computer skills, proficient in MS Office software
• Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
• Ability to work as a team member while meeting individual performance goals
• Must be able to work in a fast-paced, demanding environment and demonstrate the ability to juggle and prioritize multiple tasks.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.