Offer summary

Qualifications:

Experience in customer relations or account management., Strong communication and interpersonal skills., Ability to conduct customer satisfaction surveys and analyze feedback., Familiarity with CRM software and sales processes..

Key responsabilities:

Manage relationships with Multi Academy Trust (MAT) customers.

Conduct regular customer satisfaction surveys and follow up on feedback.

Identify upselling opportunities and collaborate with the sales team.

Build and maintain long-lasting relationships with key customers to promote Bromcom.

Trusted by over 1.5 million users, Bromcom have been connecting the dots between data, people, and outcomes for the last 35 years. Our award-winning IT solutions have been developed and refined to give everyone in the education community the ability to harness the power of data. Whether you’re the CEO of a 50-school trust or a Learning Support Assistant, we equip you with all the information you need to maximise your output, and that of your student population. Secure cloud-based functionality provides you total access to the entire Bromcom system, wherever you are. Check out our tailored dashboards, classroom registers and office productivity tools in-house or in your own house. At Bromcom, we never stop innovating. It is our strong belief that our product is better with customer input. Ultimately, our pioneering solution would not be where it is without the insight of industry leaders and education professionals. We love what we do and will continue to create bespoke products which can be utilised by Schools, Multi-Academy Trusts and Local Authorities, nationwide.

Job description

The Customer Relations Manager and Product Specialist works closely with the Sales Team to manage relationships with Multi Academy Trust (MAT) customers, primarily below Top 20 in terms of the total number of schools they have.

As CRM, you will be providing regular routine calls to MAT customers to carry out customer experience satisfaction surveys. This will be at least once a term, but possibly more frequently as required. Any leads for upselling will be passed on to the other team members for targeted opportunities e.g. a campaign to upsell Bromcom’s MAT Finance.

You will be responsible for managing the CRM process and engaging with MAT Customers to develop relationships to secure them as reference sites. The role will involve building deep and long-lasting relationships with key customers, and using these relationships to promote Bromcom with the eventual aim of creating additional opportunities for Bromcom to engage with new prospects.

Required profile