Offer summary

Qualifications:

H.S. Diploma or GED required; bachelor's degree in a business-related field preferred., Experience in sales, customer service, and contact center environments is highly preferred., Strong leadership and coaching skills are essential., Excellent problem-solving, decision-making abilities, and a customer-centric mindset are required..

Key responsabilities:

Lead and coach HMGA representatives to enhance efficiency and sales performance.

Hire, onboard, and train new representatives to ensure their success.

Collaborate with various departments to ensure smooth operations and support agents in resolving challenges.

Monitor performance metrics and implement training strategies to drive improvement.

Job description

As an HMGA Supervisor, you will play a pivotal role in managing the daily operations of the Horace Mann General Agency (HMGA) team. This role is perfect for a results-driven leader who excels in coaching, training, and performance optimization. You’ll guide a team of HMGA representatives, ensuring they provide exceptional service and meet key performance goals.

Responsibilities:

✔ Lead and Coach – Provide ongoing coaching and mentorship to HMGA representatives to improve efficiency, sales performance, and customer service.
✔ Develop Talent – Hire, onboard, and train new representatives, ensuring they are equipped for success.
✔ Drive Performance – Work with your team to meet sales targets, improve close rates, and maintain compliance and operational excellence.
✔ Collaborate Across Departments – Partner with sales, service, training, and underwriting teams to ensure smooth operations.
✔ Support Agents – Serve as a key resource in resolving product, sales, and process-related challenges.
✔ Monitor and Optimize Performance – Identify performance gaps and implement targeted training strategies to drive improvement in a contact center environment.
✔ Analyze and Report – Track key performance indicators and maintain balanced scorecard reports to measure individual and team success.

Qualifications:

Experience: Sales, Customer Service, and Contact Center Experience highly preferred.
Education: H.S. Diploma or GED Required, bachelor’s degree in a business-related field or equivalent experience preferred.
Skills & Attributes:

Strong leadership and coaching skills.
Excellent problem-solving and decision-making abilities.
Ability to analyze data and implement process improvements.
Customer-centric mindset with a passion for delivering exceptional service.

Pay Range:

$53,200.00 - $78,550.00 + sales incentive

Salary is commensurate to experience, location, etc.

#VIZI

#LI-TD1

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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