Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong analytical skills with a focus on data-driven decision making., Proven experience in incident management and operational oversight., Excellent communication skills for effective collaboration across teams..

Key responsabilities:

Take ownership of monitoring company operations to ensure efficiency.

Lead incident management and drive swift resolutions to minimize business impact.

Conduct technical investigations and collaborate on innovative solutions.

Identify and implement improvements in products and tech systems to enhance performance.

Job description

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a Senior Business Operations Specialist who will join our Control room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualizing new operational flows and guaranteeing the seamless operation of all company products.

What you will do:

Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace:

We are a remote-first globally present company with HQ in Berlin. We are aiming to hire a professional based out of Vietnam, Indonesia or the Philippines.

The working model for this position includes working 3 days from Monday-Friday covering SEA local time zone, plus weekends covering German hours support.

Required profile