BPO Analyst

Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments.  In other words, we’re really rather fabulous, and Gartner rates us as “Visionary”!

What you’ll do:

Over 20 years ago, Tangoe introduced the first technology expense management platform for businesses of all sizes. Today, our AI-powered software and services enable thousands of companies around the globe to realize significant savings on their telecom, mobile, and cloud technologies. Our mission is to help businesses thrive and focus on what they do best, leaving their cost and asset management to us.

The BPO Analyst is an individual contributor responsible for inventory and order management, invoice loading, reporting and general support for our customers’ accounts. Working within the Customer Success team, you will be key in maintaining high levels of customer service and meeting deliverables. You will work with both an internal team and directly with customers.

Responsibilities:

• Inventory management on TEM (Telecom Expense Management) platform. Including managing user profiles and accounts, line assignments, maintaining customer details, managing requests with carriers.
• Order Management on TEM platform. Including placing orders, tracking and updating orders through to completion, updating systems with all details, updating the catalogue. 
• Creation and distribution of custom reports (e.g. financial, rebilling, markup), control of invoice and inventory imports, providing data for reports to users and managers. 
• Invoice loading for customers.
• Provide information for carrier invoices, deal with management of specific requests from customers, train customers on use of platform.
• Attending meetings with customers alongside Customer Success Managers, and as requested by customer.
• Any other duties as directed by your manager.   

Who you are:

• Bachelor's degree
• Fluent in French and English both written and spoken (this is a requirement).
• Excellent communication skills.
• Strong customer service focus. 
• Strong interpersonal skills for working with internal teams, clients and vendors.
• Ability to manage a diverse workload and meet deadlines.
• Proficient in MS Office applications and generally comfortable with technology including use of tools and systems.
• Experience in telecom would be an advantage. 

Where you'll work:

• 100% Remote

Tangoe Values:

Accountability: Relentlessly delivers.

Customer Centricity: Constantly enhances the customer experience.

Collaboration: Team effectively.

Transparency: Honest and respectful communication. 

More information about Tangoe:

For more information about our company and the full range of our services, please visit: www.tangoe.com. 

Tangoe is an equal opportunity employer: Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.