Customer Service Representative

This is a remote position.

Role Name: Customer Service and Sales Representative

Schedule:

• Monday, Tuesday, Thursday, Friday from 9:00 AM to 3:00 PM Florida time
  

Client Timezone: Eastern

Client Overview

Join a dynamic and growing professional cleaning services company that’s making waves in the industry. This established business delivers top-tier cleaning solutions to both residential and commercial clients, maintaining the highest standards of cleanliness and customer satisfaction. With a commitment to excellence and customer service, this company stands out as a leader in their local market.

Job Description

We’re seeking an enthusiastic and professional Customer Service and Sales Representative to join our growing team. In this dynamic role, you’ll be the voice of our company, handling both inbound customer service inquiries and outbound sales calls. This position offers an exciting opportunity to contribute to business growth while ensuring exceptional customer satisfaction. You’ll work in a fast-paced environment where every day brings new challenges and opportunities to make a real impact.

Responsibilities

• Handle incoming customer service calls and emails with professionalism and efficiency
  
• Manage customer interactions through CRM software to maintain accurate records
  
• Process customer inquiries, complaints, and service requests promptly
  
• Schedule cleaning appointments and coordinate with the service team
  
• Follow up with customers to ensure satisfaction and address any concerns
  
• Generate leads and convert prospects into loyal customers
  
• Maintain detailed documentation of all customer interactions
  
• Contribute to improving customer service processes and procedures
  

Requirements

• Excellent verbal and written communication skills in English
  
• Previous experience in customer service or sales roles
  
• Proficiency in using CRM software and basic computer applications
  
• Strong problem-solving abilities and attention to detail
  
• Professional phone manner and email etiquette
  
• Ability to work independently and manage multiple tasks
  
• Experience in handling high-volume calls and emails
  
• Strong interpersonal skills with a customer-first mindset
  
• Reliable internet connection and quiet work environment
  
• Ability to maintain composure in challenging situations