Partner Success Manager at GiveCampus

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of 'Sustainable Growth' ever since: achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022, we raised $50 million to accelerate the next stage of our growth.

Through The GiveCampus Social Mobility Initiative, we've donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named to Y Combinator's Top Companies list and the Inc. 5000 list of America's fastest-growing private companies.

While we operate at meaningful scale (we've facilitated more than $4 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we're growing to help schools achieve even greater results.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

We are looking for a Partner Success Manager who will own all elements of the GiveCampus partner experience: product, process, and everything in between for a subset of schools for which they are wholly responsible. Broadly speaking, you will be in charge of optimizing schools’ use of the GiveCampus platform, partner retention, and supporting the expansion of partnerships over time while helping deliver extraordinary value to the partners they serve. You will be excited about becoming a product expert and delivering content and expert strategic advice to Partner schools.

We don’t just provide schools with exceptional technology, we actively work with our Partner schools to make sure they get maximum value from that technology via a robust, proactive partnership.

As a Partner Success Manager at GiveCampus, your role is essential in supporting, retaining, and growing the accounts you are responsible for. Specifically, you will:

• Empower schools to be great, self-sufficient technical users of our platform.
• Provide strategic support and direction to help schools see undeniable return on investment (ROI).
• Encourage account expansion and additional investment in GiveCampus solutions.

Your responsibilities will also involve product expertise, process optimization, and relationship management, all aimed at maximizing the value our partners derive from the GiveCampus platform and our partnership. The urgency felt towards our mission results in a fast-paced environment where you consistently strive for high standards.

Key Responsibilities

Partner Success Focus

• Dedication to Partner Success: Drive value for partner schools, aligning efforts with their goals while maintaining high expectations for delivering value.
• Data-Driven Approach: Monitor and analyze partner adoption and utilization of the GiveCampus platform, ensuring effective use.

Relationship Management

• Primary Point of Contact: Build and maintain strong relationships with product users and decision-makers, serving as a trusted advisor and quarterback for cross campus GC activities.
• Proactive Communication: Regularly engage with partners to understand their needs and provide support.

Product

• Expertise: You are an expert in GiveCampus solutions and in the details our your partners use of those solutions.
• Continuous Learning: Stay informed about evolving GiveCampus products to offer the best support to partner schools.
• Knowledge Sharing: Create educational content (internal and external) that showcases GiveCampus capabilities and benefits for partners as well as best practices.

Collaboration and Feedback

• Cross-Functional Collaboration: Work with product and engineering teams to gather feedback and drive product enhancements, always aiming for more.
• Shared Growth Goals: Work with Sales and Marketing to ensure achievement of shared commercial goals.
• Team Support: Uplift colleagues and contribute to the strength of the Partner Success team.

Project Management

• Execute Partner Projects: Manage projects that ensure partner schools derive maximum value from our solutions.
• Thought Leadership: Contribute to team initiatives and knowledge creation as a subject matter expert.

Expectations

• Understanding of Higher Education: Familiarity with fundraising strategies and challenges in higher education is beneficial.
• Strong Interpersonal Skills: Exhibit empathy, curiosity, and exceptional listening abilities.
• Effective Communication: Clearly convey information internally and externally.
• Detail-Oriented: Ensure every interaction with partners is valuable and positive.
• Navigate Change and Ambiguity: Embrace a growth mindset for the change that is inevitable in an ambitions, fast moving company.
• Team Player: Support and uplift those around you while embracing accountability.

Your role as a Partner Success Manager is vital to our mission at GiveCampus. By embracing these responsibilities and expectations, you will contribute to the success of our partners and the overall growth of our organization. Thank you for your dedication!

Ready to apply?

Complete the application by clicking on the 'Apply To Position' button. Applications will remain open until we find the perfect person for this role.

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know the confidence gap and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.