Offer summary

Qualifications:

High school diploma or equivalent required; 2+ years of college preferred., 2+ years of contact center experience preferred., Excellent organizational, written, and oral communication skills are essential., Customer service oriented with strong time management skills and computer proficiency..

Key responsabilities:

Provide superior customer service in a remote contact center environment.

Resolve customer inquiries and concerns with professionalism and courtesy.

Document all customer interactions accurately in the CRM system.

Meet established goals for call center metrics and provide training to other CSRs as needed.

Job description

JOB TITLE: Customer Service Representative (Temporary Long-Term, Remote)

DEPARTMENT: Operations

REPORTS TO: Supervisor

FLSA STATUS: Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders

OVERVIEW: 
The Customer Service Representative provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.  This is a work from home position.

ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Resolves customer inquiries and concerns in accordance with client and company policies and with the highest degree of courtesy and professionalism.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system. Follows proper escalation procedures for unsolved customer requests.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.

SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.

EXPECTED WORKDAY/HOURS: 
This position requires full, flexible availability, although will generally be M-F 8-5.

QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required. 
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER