Manager: Customer Journey Mapping
The Manager: Customer Journey Mapping reports directly to the Head of Customer Experience and is responsible for designing, implementing, and optimizing the end-to-end customer experience across all touchpoints. In this role, you'll understand customer needs, map their journey, identify pain points, and collaborate with teams to improve and personalize the experience.
You’ll translate the corporate strategy into a customer experience strategy for Mukuru’s non-remittance products across all brands, while analyzing customer life cycles and touchpoint interactions to recommend customer-centric improvements.
Responsibilities:
Prerequisite Experience
Job Related Skills Required
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
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