Offer summary

Qualifications:

At least 1 year of recent experience in remote customer service using chat, email, and social media., Proficient in Google Suite and comfortable navigating multiple software applications., Excellent verbal and written communication skills with no grammatical errors., Detail-oriented, proactive, and able to work independently in a fast-paced environment..

Key responsabilities:

Deliver exceptional customer service across chat, email, and social media channels.

Adopt the Kindred Bravely voice to convey brand values and personality.

Develop expertise in company products to assist customers effectively.

Maintain a positive attitude in all customer and team interactions.

Job description

Customer Care Representative (Remote - Philippines /Manila)

At Kindred Bravely, we’re dedicated to supporting moms on their motherhood journey with comfortable, functional maternity and nursing apparel, exceptional customer care, and a positive work environment.

We’re a remote-first company with a team of 50+ talented individuals across the globe, united by our shared values of bravery, generosity, accountability, and transparency. Since 2015, we’ve aimed to create a supportive workplace that empowers our team to grow their careers while supporting their families.

Recognized on the Inc. 5000’s list of fastest-growing privately held companies for six consecutive years, our products have been featured in Self Magazine, Forbes, What to Expect, BabyCenter, and more.

About the Role:

As a Customer Care Representative, you’ll be a key member of the Customer Care Team in providing top-tier, customer-centric service via email, social media, and live chat. If you are a self-starter who loves a dynamic, fast-paced environment, making people’s days, and working collaboratively within a tight-knit team, this role is for you. You’ll report to the Customer Care Manager and work closely with a remote team using tools like Slack, Asana, Gorgias, Shopify, Loop and NetSuite.

We are looking for someone who…
● Has at least 1 year of recent experience working remotely as a customer service representative using chat, email, and social media channels
● Resonates with our company values of being generous, brave, accountable and transparent
● Accurately types at least 60 words per minute in English
● Communicates effectively and efficiently verbally and in writing, with no grammatical errors
● Is a quick learner, a team player, and can work independently
● Is proactive, flexible, and adaptive to rapidly changing issues
● Asks questions and takes and provides feedback
● Is detail-oriented and thorough
● Has a strong and reliable internet connection
● Is proficient in Google Suite
● Comfortable navigating multiple software applications to investigate issues & solve customer inquiries
● Has experience in Gorgias, Zendesk or other similar helpdesk platform
● Has experience with an ERP like NetSuite or similar platform
● Experience with an automated returns platform such as Loop Returns or a similar platform

Responsibilities Include (But are not limited to):
● Deliver exceptional customer service to existing and new customers across all channels: chat, email, and social media (no phone required)
● Adopt the Kindred Bravely voice and tone to convey our brand values and personality
● Learn to navigate multiple internal software systems
● Develop expertise in company products, sizing, and fit to assist customers in finding the perfect size the first time
● Learn product front-to-back to efficiently help customers
● Maintain a positive attitude throughout all customer and team interactions
● Additional tasks as assigned by supervisor

We’re looking for…

Brand Alignment: You resonate with our mission and are eager to help our customers on their unique motherhood journeys.

Technical Prowess: You consider yourself tech-savvy and you learn quickly. You have at least 1 year of experience in ecommerce customer support using digital communications, including email, chat, and more.

Problem Solving Ability: You are intellectually curious - you love to learn and grow both personally and professionally. As a result, you proactively identify challenges and develop solutions.

Self-starter: You’re motivated, adaptable, and thrive in a dynamic, fast-paced environment.

Communication: You have excellent verbal and written communication skills.

Why You’ll Love Working Here:

● Remote work: Work from anywhere in the Philippines while growing your career.

● Positive culture: Join a team that values collaboration, transparency, and support.

● Meaningful work: Contribute to a mission that empowers women and families.

● Award-winning products: Be part of a company recognized for quality and innovation.

Benefits:

● Day 1 Medical Benefits

● Paid Time Off

● Maternity / Paternity Leave

● Monthly Random Act of Generosity

Schedule: Full time. In the first 3 months of employment, you will work 8 hours of training between the hours of 5:00 AM and 5:00 PM Pacific Time (8:00 PM - 8:00 AM Manila Time). Regular working hours after training completion will be 12 p.m. to 9 p.m. Pacific Time (4 a.m. to 1 p.m. Manila time)

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