Field Service Engineer (m/f/d)

Overview:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations.  

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.  
 
Please visit www.bruker.com. 

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our LC products, duties will include:

• familiarization with specific LC instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory in Bremen
• liaise with customers and colleagues in the site planning process prior to installation
• inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• carry out breakdown repairs and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
• provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
• carry out procedures necessary to validate systems to certifiable standards
• provide technical input to the sales team in non-routine sales cases
• frequent travel within the EMEA region and occasionally abroad is an essential part of the job.

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

• outgoing and good at building relationships through inspiring trust and confidence
• a professional image and a very high standard of personal presentation
• self-motivation and a willingness to work with others toward a shared goal
• the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• excel at continual learning in a rapidly advancing technological area.
• a tertiary level qualification in chemistry, electronic and physics or a related discipline or can demonstrate a similar level of knowledge and skill gained by practical experience
• a solid technical or scientific background gained in industry or academia
• a current and valid driving license
• no visa or other restriction preventing travel in the USA or EU.
• the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• good computer literacy, including familiarity with data system hardware and industry standard operating systems
• fluent in English and German (C1 Level)
• valid working permission within the EU

Job Location: Ulm