Offer summary

Qualifications:

At least 1 year of experience in a similar position or related fields such as Customer Support or Technical Support., Strong written and spoken communication skills in English (B2 level or higher) and preferably in Ukrainian or Russian., Analytical mindset with the ability to process large volumes of information efficiently., Willingness to learn new areas if lacking prior CRM or industry experience..

Key responsabilities:

Assisting and consulting on CRM tools for data-driven campaign optimization.

Providing timely support to troubleshoot issues and guide users in system navigation.

Creating training materials and conducting training sessions for effective CRM system usage.

Preparing supporting materials for training and workshops.

Job description

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

Assisting and consulting on CRM tools such as segmentation, automation, customer journey building, and tracking to enable data-driven campaign optimization;
Providing timely and effective support to troubleshoot issues, address inquiries, and guide users in system navigation;
Creating training materials, including user guides, online tutorials, and videos, to support training initiatives;
Conducting and assisting in training sessions for employees on effective CRM system usage, including preparing supporting materials for training and workshops.

Essential professional experience:

At least 1 year of experience in a similar position or in a role such as Customer Support, Technical Support, or related fields;
Strong written and spoken communication in English (B2 level or higher);
Strong written and spoken communication in Ukrainian (preferred) or Russian;
Analytical mindset, strong communication skills, and the ability to work in a team;
Being willing to learn new areas if there is no prior CRM or industry experience;
Being able to process large volumes of information efficiently.

Will be a plus:

Knowledge and experience in CRM;
Customer support experience;
Understanding churn, retention, and user return mechanics, as well as email marketing and user segmentation.

What we offer:

Benefits Cafeteria:

Sports compensation;
Medical coverage;
Psychological support;
Home-office coverage.

Work-life:

Remote work, Coworking compensation;
Childcare budget;
Maternity leave;
Paternity leave;
Additional 2 days for family events.

Our GR8 Culture:

Open feedback and transparent direct communications;
Growth and development: better every day;
High tolerance to experiment and mistakes;
Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.

Required profile