Offer summary

Qualifications:

Prior experience as a Warranty Administrator, Strong communication and professional writing skills, Technology skills to utilize the WarrCloud Platform and various DMS systems, A strong sense of self-awareness and people management skills..

Key responsibilities:

Lead a team of Warranty Administrators by providing daily guidance and support

Engage with Product Management to prioritize accounts for implementation

Facilitate team meetings and participate in Sales calls

Review and evaluate team performance while maintaining a culture of accountability.

Job description

Position Purpose:

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

Serve as an OEM and technical subject matter expert
Lead a team of Warranty Administrators by providing guidance and support on a daily basis
Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
Maintain OEM training and/or certification, if applicable
Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
Facilitate team meetings
Participate in Sales calls and Kickoff meetings
Demonstrate a service culture that prioritizes customer satisfaction
Model, train, and coach expectations to deliver the service standard
Participate in interviewing and selecting talent
Reviewing, developing, and evaluating talent
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
Serve as second-tier support for client escalations from Warranty Administrators
Scheduling Warranty Administrators and ensuring there is coverage/back-up
Keep the team motivated
Review each admin’s accounts on a weekly basis
Verifying EOM billing
Proactively coach employees as needed

Requirements

What You Need for This Position

Prior experience as a Warranty Administrator
A passion for people
Strong communication skills and professional writing skills
A desire to find solutions
Strong sense of self-awareness and people management skills
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview.

Nice to Have