Offer summary

Qualifications:

Customer service or client support experience is required., Strong communication and problem-solving skills are essential., Ability to manage high-volume interactions efficiently is necessary., Proficiency in Google Drive tools is preferred..

Key responsabilities:

Respond to customer inquiries on account access, billing, and platform usability.

Identify and resolve issues, providing feedback for process improvements.

Educate users on policies to ensure compliance and a positive experience.

Maintain quality standards by overseeing content approvals.

Job description

Job Title: Customer Service Agent
Position Type: Contract (12 Months)
Location: Remote
Salary Range / Rate: $20/hr. to $24/hr.

Job Description:
We are seeking a Customer Service Agent to handle high-volume inquiries via email and live chat, resolve issues, and improve user experience. This role involves troubleshooting, educating users on policies, maintaining quality standards, and collaborating with internal teams.

Responsibilities:

Respond to customer inquiries on account access, billing, and platform usability.
Identify and resolve issues, providing feedback for process improvements.
Educate users on policies to ensure compliance and a positive experience.
Maintain quality standards by overseeing content approvals.
Support onboarding and ongoing relationships with key partners.
Analyze data to identify and address potential issues.

Requirements:

Customer service or client support experience.
Strong communication and problem-solving skills.
Ability to manage high-volume interactions efficiently.
Proficiency in Google Drive tools.
Availability for occasional weekend shifts.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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