Supplier Enablement Specialist

Company :

Job Description : 

JOB SUMMARY

This individual is responsible for supporting the Supplier Enablement program and its initiatives in collaboration with the Supplier Enablement team to enable suppliers across the enterprise for electronic purchase order, invoicing, and payment transactions through the Procurement systems and ensure continued adoption.  The successful individual assists with executing the enterprise-wide strategy for Supplier Enablement to gain efficiencies, reduce costs, and mitigate risks in the Procure-to-Pay processes.  As part of the Procurement Operations team, executes activities and actions needed from the Supplier Enablement team, collaborating with global team members, to drive enablement for enterprise-wide supplier-base including supplier outreach, registration and maintenance, onboarding, portal enablement and electronic payment setup, training, and monitoring supplier adoption of electronic transactions.  This individual conducts supplier Taxpayer Identification Number (TIN) matching through access to the IRS On-Line Taxpayer Identification Number Matching Program and conducts supplier phone calls for banking validations. Works towards achieving and maintain KPIs.  Complies with all Organization policies, procedures, and requirements.

ESSENTIAL RESPONSIBILITIES

• Conduct supplier outreach via emails and phone calls to communicate benefits of electronic transactions.  Enable suppliers for electronic Purchase Orders, invoices, and payment transactions.  Provide supplier training on supplier portal for electronic transactions.  Work towards achieving and maintaining KPIs.
• Support Supplier Enablement activities and actions needed to support internal stakeholders and Procurement Category Managers to drive enablement for enterprise-wide supplier-base including supplier outreach, registration and maintenance, onboarding, portal enablement and electronic payment setup,
• Monitor suppliers by transaction volume in the Procurement systems to ensure adoption electronic transactions.  
• Conduct supplier phone calls for banking validations. 
• Conduct supplier Taxpayer Identification Number (TIN) matching through access to the IRS On-Line Taxpayer Identification Number Matching Program
• Provide support for supplier registration and maintenance to ensure suppliers are properly and efficiently setup in the Supplier Master for electronic transactions.
• Assist with development of educational and training material for internal team and external suppliers.  Includes written documentation such as Work Instructions, Standard Operating Procedures, email templates, standard phone scripts, training videos, etc.
• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in Customer Service or related field
• 1 year experience in Procure- to-Pay experience focused on purchasing best practices and functional knowledge of ERP systems
• 1 year experience in Program or Project Management/Leadership

Preferred

• None

SKILLS

• Excellent written and oral communication
• Customer Service
• Problem solving and decision making
• Analytical ability
• Proficiency in Excel
• Telephone skills
• Training
• Presentation skills

EDUCATION

Required

• High School/GED or 2 years of experience with supplier relationship building and communications

Preferred

• Bachelors degree in Business, Communications, Supply Chain, Finance, or Management

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type (enter from JDQ)

Office-Based

Physical work site required

No

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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