Offer summary

Qualifications:

University degree in Economics or Supply Chain Management., 3 to 5 years of experience in a customer-facing role in FMCG or Supply Chain., Strong understanding of complex internal and external processes., Fluent in English and German, both written and spoken..

Key responsabilities:

Manage a portfolio of customers to drive business growth and enhance satisfaction.

Serve as the primary customer liaison, addressing inquiries and ensuring needs are met.

Identify growth opportunities and pursue new business leads to increase revenue.

Collaborate with cross-functional teams to design and execute strategic plans for customer growth.

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

About the Role:

Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships.

Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions.

Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.

Key Responsibilities may include:

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Our Requirements:

Education: university degree in Economics or Supply Chain Management,
Min. 3 to 5 years working in a customer facing role in FMCG or Supply Chain environment,
Worked in a matrix structure,
Understanding and management of complex internal and external processes,
Successful development and execution of strategic customer plans,
Leadership skills,
Encouraging,
Sales tools and concepts knowledge,
Good peer relation builder,
Networking skills,
Understand market dynamics,
Development and implementation of strategies,
Fluent English and German in written and spoken.

What we offer:

Full remote working conditions,
Company car,
Workation options,
Competitive remuneration package incl. annual bonus based on company & personal performance,
30 days of annual leave plus 3.5 additional days for bank and other holidays,
Attractive Brambles share programme,
Company pension scheme (Betriebliche Altersvorsorge),
3 days per annum to use for volunteering projects,
Other benefits e.g. Company Bike, Childcare Allowance, Urban Sports Club, Various discounts through Corporate Benefits and more ...

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Asset Management, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Process Improvements, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.