Operation Support - Mex (Work-from-home)

Job Title:

Operation Support - Mex (Work-from-home)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities:

• Provide operational support in the retail environment, ensuring smooth daily operations.

• Investigate and analyze alerts using tools such as Splunk.

• Manage and investigate incidents and alerts, providing quick and effective solutions.

• Continuous support in monitoring processes related to the supply chain.

• Automate operational tasks using scripting languages to improve efficiency and reduce error margins.

• Ensure system availability and performance, collaborating closely with the infrastructure and development teams.

Qualifications:

• Experience working with BDD (Behavior Driven Development) in environments such as Oracle.

• Strong knowledge of SQL as a database language.

• Experience with monitoring and analysis tools like Postman and Splunk.

• Proficiency in Business Analysis, including requirement gathering, process mapping, and documentation.

• Experience with defect triage and prioritizing issues for resolution.

• Performance monitoring using Splunk to ensure optimal system performance.

• Ability to efficiently investigate and manage alerts.

#LI-Remote

Location:

MEX Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time2025-03-31

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