Offer summary

Qualifications:

Experience in customer service or ticketing systems (e.g., Zendesk, Freshdesk), Strong written and verbal communication skills, Excellent problem-solving and multitasking abilities, Detail-oriented with the ability to work independently or in a team..

Key responsabilities:

Handle customer inquiries and resolve issues through ticketing systems, email, or chat

Prioritize and track tickets, ensuring timely resolutions and escalation when needed

Maintain accurate records of interactions and resolutions

Collaborate with internal teams to address customer concerns.

Job description

Description

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our team members enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.

Graveyard shift
Permanent Remote Set-Up/Permanent WFH
Salary Range: 30,000 - 40,000 pesos per month plus benefits + HMO Benefits
Holidays and provide PTO leave credits after 90 days of employment (Probationary Period)

We are looking for a customer-focused Ticketing Support / CSR to manage and resolve customer inquiries via a ticketing system, ensuring timely and accurate solutions. The ideal candidate is detail-oriented, an excellent communicator, and thrives in a fast-paced environment.

Responsibilities:

Handle customer inquiries and resolve issues through ticketing systems, email, or chat
Prioritize and track tickets, ensuring timely resolutions and escalation when needed
Maintain accurate records of interactions and resolutions
Collaborate with internal teams to address customer concerns
Meet performance metrics for response and resolution times

Qualifications:

Experience in customer service or ticketing systems (e.g., Zendesk, Freshdesk)
Strong written and verbal communication skills
Excellent problem-solving and multitasking abilities
Detail-oriented with the ability to work independently or in a team

Requirements:

Comfortable using time tracker tools like Time Doctor
Highly motivated and organized
Fluent in English - excellent written and verbal communication
Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
High-quality noise-canceling headset
High-speed internet (50+ Mbps) with backup internet
High-speed computer with a working webcam also must have a backup computer
A quiet working environment free of outside noise (cars, animals, others working)

Required profile