Offer summary

Qualifications:

B.A./B.S. degree or equivalent industry experience required., Minimum of 3 years of experience in agency, consultant, broker, or carrier roles., Must have or be willing to obtain a NJ Producer License (Life and A&H)., Proficient in Microsoft Suite and internal management systems..

Key responsabilities:

Provide day-to-day servicing of clients and respond to inbound service calls.

Research and resolve customer complaints to ensure satisfaction and retention.

Communicate with carriers to obtain and update necessary information for members.

Maintain logs of client inquiries and report to the sales department as needed.

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Winston Benefits, a Brown & Brown company, is seeking a Benefits Specialist to join our call center team! A Benefit Specialist is responsible for the day-to-day servicing of clients.

WHAT YOU’LL DO:

Be knowledgeable of all products and services offered by Winston.
Be knowledgeable of all workflow processes.
Respond to all inbound service calls and voicemail messages from customers, according to Call Center
Research and resolve complaints to ensure customer retention and satisfaction.
Communicate with carriers on behalf of members to obtain and update necessary information.
Mail voluntary insurance product brochures, applications, service request forms and claim forms as
Respond to inquiries from Benefit Consultants/Enrollers.
Keep Account Manager and Customer Service Manager informed of any client requests, problems and/or
Create and maintain a log of call inquiries from new clients and report to sales department as required.
Ensure the delivery of quality service to clients by meeting established performance goals and objectives.
Offer voluntary insurance products as part of the enrollment process.
Perform Telephonic enrollments according to Call Center procedures.
Participate in outbound telemarketing campaigns as assigned by management.
Other duties as assigned.

WHAT YOU’LL NEED:

B.A./B.S. degree or commensurate industry experience.
Minimum 3 years agency/consultant/broker or carrier experience.
Have or be willing to obtain a NJ Producer License (Life and A&H).
Working knowledge of Microsoft Suite programs, internal systems, and other programs needed for the management of the department.

WHAT WE OFFER:

Competitive pay based on experience
Paid Time Off (PTO)
Generous benefits package: health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan

Pay Range

20 - 23 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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