Customer Support Advisor

Job Description: 

Customer Support Advisor
InReach – Jonas Software
Remote USA | Part-Time (Up to 24 Hours Per Week)

Position Summary

InReach, a division of Jonas Software, is looking for a Customer Support Advisor to provide exceptional service and support to our clients. In this role, you will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. This position requires strong problem-solving skills, excellent communication, and the ability to manage multiple priorities effectively.

As a Customer Support Advisor, you will be part of a collaborative team that values integrity, responsiveness, and a customer-first approach. This is a part-time, remote role with flexible scheduling, offering up to 24 hours per week.

Key Responsibilities

• Provide outstanding customer support via phone and email, ensuring prompt and effective resolution of inquiries.

• Mentor and support fellow customer service representatives, fostering a collaborative and high-performing team environment.

• Manage time effectively, balancing break schedules and workload to maintain efficiency.

• Prioritize tasks and support tickets based on urgency and impact.

• Communicate clearly and professionally with customers, clients, and colleagues.

• Demonstrate patience, composure, and empathy when handling escalated customer concerns.

• Ensure timely follow-up on time-sensitive customer issues and internal communications.

• Uphold company values, demonstrating integrity, trust, and professionalism in all interactions.

• Maintain an excellent attendance record and a strong commitment to delivering results.

Qualifications & Skills

• 1+ years of successful customer service experience.

• Experience mentoring and supporting customer service peers.

• Strong time management and organizational skills.

• Ability to prioritize tasks effectively in a fast-paced environment.

• Exceptional verbal and written communication skills.

• Proven ability to de-escalate difficult situations and resolve conflicts professionally.

• Strong interpersonal skills, with the ability to work effectively across teams.

• A customer-focused mindset with a commitment to delivering high-quality support.

THE PERKS    Aside from being a part of an organization that aims at providing the world with the best continuing education solutions, you will receive:

• Part Time up to 24 hours per week

• Competitive hourly rate

• The opportunity to work in an innovative, creative, and fun environment with people who play for a living!

• 100% remote work!

• A culture committed and focused on helping you grow as a professional.

Salary

• $18/hr

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.