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Customer Support Specialist

Offer summary

Qualifications:

2+ years of customer service experience preferred, Excellent verbal and written communication skills, Strong problem-solving and analytical thinking capabilities, Associate’s degree or above preferred, but not mandatory.

Key responsabilities:

  • Answer customer questions and find solutions to meet their needs
  • Communicate with customers and drivers via phone, text, chat, and email
  • Maintain customer and driver satisfaction
  • Report technical issues and customer feedback to the respective teams.

GoShare logo
GoShare
51 - 200 Employees
See all jobs

Job description

This is a remote position.

This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.

Make an impact with a fast-growing tech startup company!

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.

You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

  • Answer customer’s questions and find solutions to meet their needs
  • Communicate with customers and drivers via phone, text, chat, and email
  • Maintain customer and driver satisfaction
  • Report technical issues to the engineering team
  • Report customer feedback to the management team
  • Collaborate with other GoShare staff members
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.


Requirements

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent verbal and written communication skills
  • Good problem-solving, analytical thinking capabilities, and exceptional attention to details
  • Problem-solver
  • Ability to listen
  • Bilingual a plus
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis.


Salary:

$25,000 to $35,000 annually

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Active Listening
  • Detail Oriented
Are you interested?

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