Offer summary

Qualifications:

1-2 years of customer service experience, Excellent verbal and written communication skills, Proficiency with computers and ability to type >50 words per minute, Must have a Windows laptop or desktop with Intel® Core™ i5 Processor and at least 8GB RAM..

Key responsabilities:

Deliver inquiries/messages to sales personnel and departments promptly.

Provide exceptional customer service in a fast-paced environment.

Answer incoming calls using a multi-line phone system in a friendly manner.

Identify customer needs and escalate service issues to supervisors.

The Martin Automotive Group started in 1985 in Bowling Green, Kentucky when founder, Cornelius A. Martin opened the doors to his first dealership, Martin Oldsmobile Cadillac. From that single location, the Martin Automotive Group has grown to over 12 dealerships in multiple states including Kentucky, Ohio, West Virginia, California, South Carolina, and Tennessee and currently employs over 400 individuals - all while continuing to draw national attention and respect. Our family of industry award winning dealerships represents some of the best automotive, motorsports, and motorcycle franchises available such as Subaru, Dodge, Jeep, Chrysler, Ram, Chevrolet, Volkwagen, Audi, Honda, Kia, Hyundai, Mitsubishi, Arctic Cat, Piaggio, Vespa, BMW Motorcycles, Victory, and Harley-Davidson.

Job description

Martin Management Group is seeking for Business Development Receptionist to join our team!

Responsibilities:

Deliver inquiries/messages intended for other sales personnel and departments promptly.

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Answers incoming calls promptly and professionally.
Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
Identify customer needs, clarify information, direct to the appropriate department.
Identify and escalate customer service issues to supervisors.
Follow scripts and procedures to ensure the highest level of customer service.

Requirements

Amenable to work US Timezone
Excellent verbal and written communication skills
1-2 years of customer service experience
Must have their own work from home equipment and has a quiet environment.
Enthusiastic and Positive Attitude
Self-motivation
Proficiency with computers
Must be able to multi-task
Must be a solution-oriented problem solver
Customer Satisfaction focused
Enthusiastic and positive attitude
Speed and efficiency
Ability to type >50 words per minute at a minimum
Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM.