Director of Concessions - New Business Start Up | Full-Time

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Director of Concessions is responsible for oversight of Concessions Operations and set up of new business operations for OVG's Hospitality division under the Business Startup Team.  The responsibilities include overseeing each new venue's financial success, and operational performance, and maintaining positive client relations. This position reports to the VP of Business Startup. The Director of Concessions provides management, mentoring, oversight and direction of venue concession operations. Which includes inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks within the new business facility. 

This role pays an annual salary of $90,000-$110,000

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until June 6, 2025. 

• Author, review and amend policies & procedures, as requested by the VP of Business Startup
• Review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements for new acquisitions.
• Uses operating documents to ensure all tasks for new openings are outlined in detail, uses said documents daily to ensure all information is up to date and accurate.
• Reviews and assists in menu planning and inventory cost control.
• Ensure proper set-up of all concession locations prior to go-live. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Holds all managers accountable to the timelines and standards of opening a new building.
• Provide direction and oversight to Concessions Managers, Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, OVG policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation
• Ability to oversee a large volume of inventory, order product, and manage high volume sales.
• Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties.
• Training new & current employees with regards to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.

Knowledge, Skills, and Abilities:

• Bring immediate credibility to the leadership function through functional qualifications, financial acumen, leadership skills, and the highest levels of integrity.
• Collaborate across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.
• Resolve differences between team members and keep them working together in a common direction.
• Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions.
• Ability to communicate with employees, co-workers, volunteers, management staff, guests and building clients in a clear, professional and courteous manner which fosters a positive, cooperative and profitable work environment.

• Bachelors degree in Business Admin, Hospitality or other related major. 
• 7 years of progressive facility / food & beverage operations management experience can be substituted for this requirement).
• Minimum 4 Years of Management experience in concessions & premium departments.
• Minimum 4 Years of Management experience in food service at a Sports & Entertainment venue (Stadiums, Arenas, etc…).
• Possess a thorough working knowledge of concession and warehouse operations and equipment functionality.
• Ability to communicate clearly and concisely, orally and in writing.
• Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.
• Anticipate opportunities/problems and implement change to grow the business.
• Valid Food Handler’s certificate if required by state and/or county of venue.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Highly proficient in controlling inventory and labor costs, securing company cash and assets, etc.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• This position requires up to 70% travel.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.