Application Engineer - Enterprise SW Support Team

Job Description

Join the Enterprise Software and Support Team (ESST) for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division (SID). This team supports the world's leading software for managing laboratory instrumentation, electronic content management, and business process workflows. Our products provide a web-based infrastructure for automation of the entire lab, from data generation through analysis and reports. We provide open platform architecture for automation of the entire lab. Your role will include:

• Working as part of the AFO Region Support team you will be handling second level support managing, fielding and working to resolve customer submitted Support tickets related to Agilent's enterprise software.

• Remotely assisting Agilent front-line services teams working with customers on installs, troubleshooting and technical issues with informatics software including database, networking, and chromatography questions as needed.

• Actively represent the Support team during Presto escalations for heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to provide the best solution to the customer.

• Collaborate with our customer’s IT departments on best practices, supported configurations and virtualization technologies, etc.

• Contribute to growing the Support teams overall shared knowledge base based on situations and findings during customer support tickets.

Support hours are 8:00AM to 5:00PM for local time zone.

Qualifications

Job Qualifications

• Bachelors or Masters Degree or University Degree or equivalent.

• 8+ years relevant experience for entry to this level.
  Post-graduate and/or certification/ license may be required.

• 2+ years’ experience around regulated laboratory environments (e.g., GMP, FDA 21 CFR Part 11)

• Need to have familiarity with Jira Service Desk ticket system.

• Working knowledge of Agilent Software portfolio (SLIMS, OpenLab CDS, ChemStation, EZChrom and ECM) and reporting modules (OLIR) desired

• Laboratory experience in Analytical, Pharma, Biopharma, Genomics, NGS environments are a plus

• Knowledge of Windows OS, Oracle, SQL, MariaDB, Networking and Active Directory

• Knowledge/experience with Citrix, Terminal Services, VM, Hyper V

• Must have experience with programming languages such as Java or Python with demonstrable coding ability

• Experience with cloud deployments such as AWS and Azure is highly desired

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 19, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $127,680.00 - $199,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support