Offer summary

Qualifications:

5-10+ years in a client-facing technical role such as Solutions Engineer or similar., Strong understanding of web services, PaaS, SaaS, APIs, and SDKs., Experience in pre-sales and post-sales activities with a focus on client engagement., Bachelor’s degree in Computer Science or related STEM field, or equivalent experience..

Key responsabilities:

Lead technical and product aspects for pre and post sales activities including product education and implementation.

Manage client relationships by understanding their business requirements and providing technical support.

Collaborate with Product Management and Engineering Teams to develop new product features.

Serve as the client advocate and provide feedback to internal teams.

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

Based in Japan

Responsibilities:

Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, and software delivery.
Continuous client relationship management that includes understanding client’s business requirements, expectations and providing joint technical support with the Technical Support and Customer Success teams. Collaboration and partnership with our Product Management and Engineering Teams contributing to development of new product features.
Serve as the client advocate, providing feedback to the internal team.
Provide clear understanding of client requirements for our Sales Team for and during their sales calls.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Required:

5-10+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
Previous experience in pre-sales and/or post-sales capacity
Strong experience with leading and managing client engagements and projects
RFx/ DDQ experience - working with other SMEs to formulate relevant responses
Extremely high professionalism - client and colleagues love working with you
Clear and effective verbal and written communication and comprehension
Ability to self-manage and use best professional judgment as needed
Experience in blockchain technology, cryptocurrencies and financial services and products.
Professional proficiency in English and Japanese
Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

Competitive salary
Great colleagues and inspiring startup environment
Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

Required profile