Offer summary

Qualifications:

Technical support or call center support experience is required., Proven ability to diagnose and troubleshoot technical issues., Strong written and verbal communication skills are essential., Familiarity with JSON and experience in Title & Escrow or real estate is a plus..

Key responsabilities:

Serve as the primary point of contact for customers regarding technical issues.

Troubleshoot and resolve support requests in a timely manner.

Communicate with customers and team members via email and web conferencing.

Track trends in user issues and report findings to improve the user experience.

Job description

Who We Are

CloseSimple is a Property Tech (Proptech) SaaS company based in Minneapolis, MN. At CloseSimple, we help Title & Escrow companies provide an elevated experience throughout the life of a real estate transaction. We build the software and systems that power the most efficient closing companies in America, connecting buyers, sellers, realtors, lenders and attorneys to ensure everyone stays in the loop and on the same page.

Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, transparency and continued education. Now we are seeking a Technical Support / Client Support Representative.

What You’ll Do

As a Technical Support / Client Support Representative, you will be a primary point of contact for our customers and end users, providing expert assistance with a focus on our online portal and related technical issues. You'll play a crucial role in ensuring a seamless and efficient user experience by diagnosing and resolving technical difficulties. Every day will present unique challenges, demanding your problem-solving skills and dedication to exceptional customer service.

Key Responsibilities

Taking ownership of inbound support requests, specifically within our portal support channel.
Troubleshooting issues and seeing them through to resolution in a timely manner.
Escalating unresolved issues to the appropriate internal team or individual.
Working with technical staff to troubleshoot and resolve advanced customer issues.
Tracking trends to locate issues or pain points and reporting to our team to better define the user experience.
Communicating with customers and team members via email & web conference software; collecting critical follow up details to get at the granular level of issues.
Developing knowledge of internal systems with the goal of being able to transition to the main support channel through an understanding of how our backend systems coexist with one another.
Working within our support business hours which are Monday through Friday, 9am-5pm CST.

What Sets You Apart

Technical support or call center support experience is required.
Proven ability to diagnose and troubleshoot basic to advanced technical issues.
Managing simultaneous projects for multiple customers.

Track record of strong performance in a remote environment.
Strong written and verbal communication skills.
Aptitude for quickly learning new technology.
Ability to multitask, sweat the details, and honor deadlines.
A proactive approach to support.
Adaptability and critical thinking.
Familiarity with JSON is a plus.
Experience in Title & Escrow, mortgage, or real estate agency is a plus.

What You Can Expect

Working with the best customers around.
Working in a hybrid or remote environment.
Fun, committed co-workers and team events to solidify relationships.
Competitive base salary plus Medical, Dental, Vision, Life Insurance, 401k, Flex Spending Account, Health Savings Account (HSA), Long Term Disability Insurance, and other perks.
Flexible vacation time to promote healthy work-life balance.
Experience and opportunity for growth in an exciting industry.