Support Services Specialist

Job Title: Support Services Specialist
Position Type: Contract
Location: 100% Remote
Salary Range / Rate: $23.40/hr (USD)

You will get to
Manage a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing, and accounts.
Recognize problems, find resolutions, and provide feedback for site improvements to product teams.
Continuously build, test, assess, and improve systems, processes, and policies to help contribute to overall site satisfaction.
Actively participate in user education and training presentations, agent relationships, and general site improvement discussions for related brands.
Educate, prepare, and set clear expectations for all users based on site policies to ensure a positive user experience.
Facilitate program oversight processes that minimize bad listing behavior by leveraging data to identify and improve key problem areas.
Maintain relationships with landlord partners to ensure they are set up for success, and happy with our products and services.
Oversee the listing approval process to thoroughly vet and maintain high listing quality with minimal disruption to partners.
Facilitate the seamless onboarding and comprehensive education of new brokerage and landlord partners to aid their success in advertising.
Identify potential revenue opportunities for the business under the Support Services purview.
Ensure that the site operates in full compliance with all applicable laws and regulations (involves collaboration with Legal, Strategy, PE&O, and other cross-functional teams/stakeholders).

Who you are
Previous experience in customer service or client support roles.
Comfortable simultaneously managing high volumes of customer contact through email and live chat and prioritizing tasks effectively.
A teammate who can communicate effectively with internal and external stakeholders and can adapt quickly to change.
Excellent customer service and creative problem-solving skills; you’re organized, timely, empathetic, inventive, savvy, and love finding new ways to tackle issues.
Passionate about educating others and upholding client policies to ensure compliance and a positive user experience.
Ambiguous and ready to proactively identify opportunities that will contribute to business goals.
Proficiency in the Google Drive suite of tools.
Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter).
Have a desire to understand the New York City real estate market.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.