Digital Operations Specialist

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations.  The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members. 

POSITION SUMMARY:

The Digital Operations Specialist plays a pivotal role in managing deposit operations and loan servicing operations, as well as General Ledger balancing for all consumer and commercial accounts. Acting as the primary internal liaison and subject matter expert for core transactional data and back-office operations, this role ensures seamless and accurate execution of tasks in alignment with established policies, procedures, and Service Level Agreements (SLAs). A key aspect of success in this position is the ability to collaborate effectively with cross-functional teams, meeting daily deadlines and service expectations. Additionally, the Digital Operations Specialist provides guidance and support to team members, fostering a high-performing environment. Participation in cross-departmental projects is also required, ensuring the success of both the team and broader organizational objectives.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Process and review mobile deposits, in-clearings, ACH transactions, wire transfers, and RDI transactions.
• Ensure all files are balanced and exceptions are handled appropriately.
• Timely process A2A transfers and ACH originations.
• Conduct debit card reconciliations and promptly address any discrepancies or exceptions.
• Generate reports as required, in accordance with each digital financial institution’s policy.
• Ensure all deposit activities comply with banking regulations, including Reg E, Reg CC and all applicable NACHA guidelines. 
• Provide support and conduct research related to digital deposit services, including ACH, in-clearings, mobile deposits, and reconciliation.
• Perform daily General Ledger reconciliations for all digital clients.
• Facilitate money movement as needed.
• Set up and maintain all new and existing General Ledgers in GL software.
• Perform daily audits and active monitoring of dual control.
• Collaborate with stakeholders from various departments, such as product, Fraud, and Compliance, to enhance operational efficiencies.
• Accurately process and record loans within the Core system.
• Manage loan maintenance and servicing within the Core system.
• Handle all tickets in accordance with the Rules of Engagement for all Digital Operations tickets.
• Provide back up to all other Deposit Operations Specialists.
• Execute all job-related duties and participate in various team projects as assigned by the Deposit Operations Manager.

QUALIFICATIONS:

• 4+ years of industry related experience
• Fintech Industry experience preferred
• General Ledger Reconciliation experience
• Flexi General Ledger software experience preferred
• General Ledger mapping experience preferred
• Strong understanding of NACHA rules and regulations
• Knowledge of customer service techniques and standards
• Proven development and motivational skills
• Strong familiarity with operations support management hardware/software
• Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented
• Deadline oriented and prioritization awareness 

SALARY & BENEFITS:

• $50,000 - 60,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off