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Junior Operations

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Brazil

Offer summary

Qualifications:

Strong organizational skills, Attention to detail, Willingness to learn, Experience in fintech preferred.

Key responsabilities:

Manage data entry and integrity
Oversee outsourced data processes
Maintain operational documentation
Coordinate with internal teams
Assist trading operations
Support onboarding for clients and employees

Coins.ph Fintech: Finance + Technology Scaleup https://coins.ph/

201 - 500 Employees

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Job description

Job Summary

We are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.

Responsibilities

Data Entry: Accurately enter and manage data across various platforms; Ensure data integrity and timely updates to all relevant systems.

BPO Data Management: Oversee and manage outsourced data processes; Collaborate with BPO partners to maintain quality and efficiency.

Confluence Maintenance: Maintain and update Confluence pages with relevant operational information; Assist in organizing and managing the documentation within Confluence.

Trading Assistance: Provide support to the trading desk with necessary operational tasks; Assist in the preparation and execution of trading operations.-

Internal Team POC (Point of Contact): Act as the main point of contact for internal teams for operational queries. - Facilitate communication and coordination among various departments.

Design Support: Assist in the creation and management of operational design materials; Coordinate with the design team to ensure consistency across materials.

Onboarding: Support the onboarding process for new clients and employees; Ensure all necessary documentation and training materials are provided.

Translation: Provide translation support for internal and external communications, as required.

Customer Support (CS): Assist the customer support team with resolving operational issues; Ensure a high level of customer satisfaction through efficient support.

P2P (Peer-to-Peer) Operations: Support the operations related to P2P transactions; Ensure the smooth processing of P2P activities within the platform.