Offer summary

Qualifications:

Fluent in English and native in Portuguese., 1+ years of telephone interpretation experience is a plus., Good knowledge of medical and legal terminology is beneficial., High emotional intelligence and strong communication skills are essential..

Key responsabilities:

Answer calls professionally and adhere to the Interpreter's code of conduct.

Render accurate and complete interpretation without adding or omitting information.

Facilitate communication between Limited English Proficient individuals and clients.

Communicate and report to the team leader while complying with dress code requirements.

Job description

This is a remote position.

Answer calls professionally, acting according to the Interpreter's code of conduct.
Be always prepared to take notes during a call.
Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). -You will be trained for that.
Rendering all messages accurately and completely, without adding, omitting, or substituting.
Provide the highest level of customer service during interpreting
Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice
Go into internal professional training.
Be eager to get new professional certifications.
Communicate and report to your team leader.
Comply with dress code requirements for video remote interpreting.

Requirements

Fluent in source language (English) and Native in target language "Portuguese".
1+ years of over the telephone interpretation experience in a well-known interpretation company is a plus, but not mandatory.
Good knowledge of medical terminology is a plus, but not mandatory.
Awareness in legal terminology is a plus.
International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.).
High school diploma in your native language.
High emotional intelligence and tolerance to different cultures.
High level of communication, listening, note-taking, and memory retention skills.

Technical requirements:

As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure that your home office will work effectively.

Internet

Dedicated high-speed, private, and secured internet connection.
Minimum download speed 10 Mbps (megabits per second)
Minimum upload speed 5 Mbps (megabits per second)
Wired Internet, Ethernet Port (Wi-Fi is not allowed)

Systems

Minimum Windows 10 operating system
Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior
8 GB RAM minimum

Equipment

Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted)
External monitors and connectors (if applicable).
Computers must operate in “High Performance” mode, not “balanced” or “power saver”.
Power adapter plugged in and not operating on battery.
Chromebook, or Mac is not allowed.
USB Headphones Use a noise canceling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.

Benefits