Offer summary

Qualifications:

Bachelor’s degree in a related industry or 7-10 years of senior account management or sales management experience., Strong understanding of sales and operations across business lines., Excellent financial acumen and collaboration skills, both written and verbal., General management experience is desirable..

Key responsabilities:

Serve as the main point of contact for customers regarding operational and project updates.

Manage contract compliance and procurement partnerships.

Identify new sales opportunities and handle the sales process, including negotiations and proposals.

Prepare and present account performance data to customers and internal branches.

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

Are you ready to make your next career move to join our team and support our major national accounts with both operational and sales activities?

As our Key Account Manager, you will be responsible for the retention, growth and value of the account, asset/capital planning, contract management and ensuring the customer's performance goals and account management objectives are met /exceeded.

Please note: This is a remote-based position with a primary location in Lisle, IL and open to considering candidates that reside outside of Illinois.

JOB DUTIES:

Daily Customer Communication & Equipment Performance: Main point of contact with customer for operational and project updates, contract repairs, down units, entrapments, inspections, quoted repairs, modernization and new equipment opportunities, addressing all aspects of customer concerns.
Contract Management: Ensure compliance with scope, terms and conditions of contracts, contract riders, equipment and locations within contracts, and management of procurement partnership.
Sales: Uses solution selling techniques to identify new sales opportunities with customer and handles all aspects of the sales process (includes negotiating, tendering, proposal presentations, etc.).
Reporting & Presenting Account Performance: Prepare account performance by analyzing data and communication with branches to share with customer and identify needed actions.
Relationship Management: Able to establish and build relationships with C-suite level leadership and other stakeholders within the organization.

Hiring Requirements:

Bachelor’s degree in a related industry
In lieu of degree, 7-10 years senior account management or sales management experience
The ideal background will bring understanding of sales and operations of all business lines, financial acumen, and collaboration skills ranging from written to verbal.
General management experience, desirable

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include: 

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Company Paid Short-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. Employees may live in any location within the area of the role’s scope of responsibility.

The national hiring range for this role is $146,300.00 – $201,190.00. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE 60/40 Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goals

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.