Technical Account Manager at Talon.One

Offer summary

Qualifications:

5+ years of experience as a Technical Account Manager or in a related role, A degree in IT or a related field, preferably STEM, Experience with API integrations and SaaS-based products, Excellent written communication skills and a strong customer focus..

Key responsabilities:

Take ownership of the integration process of the API-driven platform with clients' ecosystems

Troubleshoot technical issues and manage escalations effectively

Manage a portfolio of customers, focusing on API usage and ensuring satisfaction

Collaborate with Customer Success Managers and the Engineering team to enhance client service.

Job description

ABOUT THE ROLE:

As a Technical Account Manager at Talon.One, you will take ownership of the integration process, ensuring that our API-driven platform seamlessly connects with our clients' ecosystem. You will troubleshoot recurring technical issues, escalate problems when necessary, and work towards eliminating them. Additionally, you will manage a portfolio of assigned customers, focusing on their API usage to ensure retention, growth, and overall satisfaction.

In this role, you will collaborate closely with Customer Success Managers and the Engineering team to deliver exceptional client service. You will also identify new technology partners and explore potential integration opportunities. Furthermore, you will be responsible for setting and managing customer expectations, guiding them toward satisfaction and success.

This is a remote position with a requirement to be based in India.

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for seamless client onboarding and bug-less integration, and handling clients' requests is a daily challenge that we face. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. What makes us strong is our constant support for each other, and our constant strive to dig deeper into problem-solving, which would also be qualities we would be looking for in our next colleague as well.

ONCE YOU ARE HERE YOU WILL:

Take ownership of the integration process of our API-driven platform with our clients' eco-system
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding processes

WHAT WE NEED YOU TO BRING TO THE TABLE:

5+ years of experience working as a Technical Account Manager or a related role
A degree in IT, or a related field (STEM preferred)
Experience with handling API integrations
Proven experience with SaaS-based products
Previous experience with problem-solving in a troubleshooting environment
Passion for consulting and tactical empathy to apply and present complex solutions effectively
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language.
Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
Analytical understanding with a high focus on data-driven decision-making

WHAT'S IN IT FOR YOU:

Be part of a fast-scaling company with a strong and expanding customer base
Take ownership of the region and shape its success while collaborating with global peers
Work on strategic initiatives with world-class enterprise businesses
30 vacation days
Remote-work abroad up to 90 days
Country-specific life insurance, disability benefits, and retirement/pension programs

WHY YOU SHOULD WORK FOR US:

The right attitude: modern methods and a diverse, creative workspace with an open and international culture
Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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