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Technical Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

5+ years of technical experience, 3 years in customer-facing roles, Strong understanding of observability and monitoring, Experience with enterprise logging solutions.

Key responsabilities:

Act as primary technical contact for enterprise customers
Manage day-to-day technical relationships to ensure satisfaction

OpenObserve

2 - 10 Employees

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Job description

About OpenObserve

OpenObserve is a fast-growing, venture-backed observability platform that helps enterprises manage their logs, metrics, and traces at scale. Our platform processes petabytes of data daily for Fortune 10 companies and thousands of other organizations globally. We're known for our superior performance, cost-effectiveness, and ease of use compared to traditional solutions like Splunk and Elasticsearch.

Role Overview

We're seeking a Technical Account Manager to serve as the primary technical liaison between OpenObserve and our enterprise customers. You'll be responsible for ensuring the success of our largest deployments, focusing on customer satisfaction, technical guidance, and maintaining strong relationships with key stakeholders.

Key Responsibilities

Serve as the primary technical point of contact for enterprise customers, providing guidance on OpenObserve's implementation, optimization, and best practices
Manage day-to-day technical relationship with customers, ensuring high satisfaction and successful adoption of OpenObserve's features including logs, metrics, traces, dashboards, and alerts
Coordinate technical support for large-scale deployments processing petabytes of data daily
Work closely with the engineering team to escalate customer issues and feature requests
Conduct regular technical reviews and business reviews with customers
Monitor customer health, usage patterns, and proactively identify opportunities for optimization
Provide training and documentation to customer teams on OpenObserve's features and capabilities

Requirements

5+ years of technical experience, with at least 3 years in customer-facing technical roles
Strong understanding of observability, logging, and monitoring systems
Experience with enterprise logging solutions such as Splunk, Elasticsearch, or similar platforms
Excellent problem-solving skills and ability to handle complex technical deployments
Strong communication skills in English with ability to interact with both technical and non-technical stakeholders
Experience in managing enterprise customer relationships

Preferred Qualifications

Previous experience as a Technical Account Manager in a SaaS or enterprise software company
Knowledge of cloud platforms (AWS, GCP, Azure)
Understanding of modern observability practices and tools
Experience with large-scale data processing systems
Background in software development or systems engineering