Technical Account Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Technical Account Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in an “Technical Account Manager” role with TaskUs:

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• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization.

•  Partners with internal and external stakeholders on business needs and executions. The TAM acts as a conduit between customers and product and service developers, providing customer(s) feedback and insights about the effectiveness of the services provided. 

• Assists in identifying client needs so they can be informed of updates or upgrades that may be beneficial to their business. 

• Assures new or growth strategies are communicated to the Technology team in a timely manner. 

• Maintains the compliance of program technology contractual commitments throughout the lifecycle of the program. 

• Supports customers during sales and discovery phases by providing technical insight while customer(s) are choosing services.

• Limited travel to client's business, assisting with technical training, assessing issues that arise and providing technical support. 

• The role entails supporting clients and business with ad-hoc technical reports about the status of an internal system or product and how effectively they are working.

• Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization. Partners with internal and external stakeholders on business needs and executions. 

Required Qualifications: 

• 3+ years of experience in performing technical account, project or product management.

• Strong analytical skills and attention to detail  in assessing technical issues and identifying the source of the problem. Excellent communications, facilitation and interpersonal skills. 

• 2-4 years of experience in the BPO/Callcenter industry and with cloud-based technologies.

• Strong English proficiency (B2+)Strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio and PowerPoint.

• Basic knowledge of Google Suites including Sheet, Slides, Docs.

•  Availability to travel up to 25% for business and client-related engagements.

Education / Certifications: 

• Degree in business management, computer science or equivalent work experience is required.

Work Location / Work Schedule / Travel: 

• Remote

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.