Offer summary

Qualifications:

Bachelor’s degree in liberal arts, business, communications, media or related discipline., 7-10 years of experience in communication in a complex and matrixed environment., Strong written, verbal and visual communication skills with a deep understanding of social media channels., Experience in vendor management and team development..

Key responsabilities:

Establish and implement a governance model for the company intranet and HR Portal content management.

Manage the HR Portal's day-to-day operations, including content updates and user experience analytics.

Collaborate with corporate communications and HR teams to support digital engagement strategies.

Supervise and mentor digital staff while enhancing digital engagement capabilities across the company.

Job description

This role is part of the HR function accountable for establishing and executing digital user experience engagement strategies across various technology platforms, including the company intranet and HR portal. In addition, the Manager, Digital User Experience will establish and support the governance model for content posted to and stored on the respective platforms, ensuring adherence to privacy, regulatory, and internal policies.

Establish and implement a governance model for stakeholders to leverage as it relates to the company intranet (SharePoint) and HR Portal content management
Manage the day-to-day oversight of the HR Portal, including new developments, updates to existing content, and providing analytic insights into user experience trends
Work with corporate communications and HR Service Center teams to support an enterprise-level digital communications engagement strategy
Assist in building out digital solutions in collaboration with various functions, such as customer service, human resources, marketing, and communications
Establish a strategy for user mobile access and adoption of company resources, including the Intranet and HR Portal
Oversee and enhance digital engagement capabilities across the company, including:

Digital Workplace (intranet)
HR Portal
Data analytics

Serve as point of contact for identifying digital communications technology and resources (including digital agencies) for projects requiring outside support
Use data, analytics, and best practices to inform content creation, target stakeholders, and measure the effectiveness of digital engagement, in partnership with other Communications Department COEs and HR Service Center leadership
Manage vendor relationships to ensure company objectives are achieved at the expected standard and within set SLAs
Identify latest digital trends and recommend needed enhancements and investments to ensure best in class support of digital communication solutions
Supervise, mentor and support digital staff, and set a positive and productive tone for the team as a whole

Competencies

Strong written, verbal and visual communications skills
Deep knowledge and demonstrated experience using existing social media channels to communicate both externally and internally; deep understanding of community management
Strategic thinker able to articulate enterprise-level strategies and build governance frameworks
Collaborative, able to partner with everyone inside and outside the HR function to establish strategies, governance processes, policies, platforms, content and analytics.
Understands use of information management and data analytics tools to create and optimize content and report on impact from the perspective of business performance, brand and reputation
Experience building and developing teams and making resource decisions
Able to develop team members and work with business partners and leaders across the organization
Ability to identify trends and position the company as a digital communication leader
Comfort interacting with all levels of the organization
Demonstrates maturity and leadership with the ability to serve as a collaborative and unifying force and to position communications discussions at both the strategic and tactical levels
Understands regulatory requirements
Creativity and innovation

Education Required

Bachelor’s degree in liberal arts, business, communications, media or related discipline

Work Experience

7-10 years of experience in communication in a complex and matrixed environment, particularly during periods of extensive change.
Profound understanding of the business/industry and how to use communications best practices, disciplines and technology to achieve business objectives
Corporate or agency experience preferred
Vendor management experience required

Other

Strong business acumen & Industry Knowledge
Communication skills: written/oral communications; metrics to provide feedback and actionable insights
Interpersonal skills: collaboration; emotional intelligence
Management and leadership skills
Influencing and Persuading
Excellent MS Office Skills, especially PowerPoint
Demonstrated use of social media publishing and listening platforms.
Deep knowledge of SharePoint platform and content management practices

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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