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Community Manager & Marketing Administrator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany

Offer summary

Qualifications:

Experience as a community manager or in a similar customer service role., Fluent in English and German, with French as a plus., Excellent verbal communication and writing skills., Familiarity with social media management and marketing tools..

Key responsabilities:

  • Manage daily customer interactions on social media platforms and email.
  • Monitor and report on customer engagement and feedback to the brand team.
  • Assist with marketing operations, including content translation and agency coordination.
  • Support the customer service team to ensure quality standards are met.

ZURU logo
ZURU Large https://zuru.com/
1001 - 5000 Employees
See all jobs

Job description

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

Role

You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring and reporting on customer engagement and working closely with our Brand Engagement Lead and Brand Marketing Manager ensuring a best-in-class customer journey.

To be successful in this role, you will use your product experience as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions that are effectively communicated across all our virtual touchpoints. Additionally, you will assist the local marketing team with daily marketing operations, such as content translation, product sending, and agency coordination.

Customer Service:
  • Ensure the customer journey and experience are best-in-class through responding to and interacting with customers across social platforms and email communication.
  • Establish excellent knowledge of brands and their product ranges so that customers receive best-in-class responses with full information.
  • Work directly with the Brand Engagement Lead to address any complex queries from customers and ensure these are handled seamlessly.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Monthly reporting to the wider brand team on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always governing ongoing strategies.
  • Week to week reporting on defective stock issues and managing replacement stock send- outs to drive brand love.
  • Support the customer service team and ensure their quality is at the ZURU standard.


    • Marketing Administration
  • Translate product and marketing copy between English and German (and preferably French)
  • Work with translation agencies to provide product and marketing copy for other European markets as needed
  • Coordinate marketing parcel shipments for activations and influencers with 3PL partners
  • Update and maintain local websites for European markets
  • Support at baby fairs in DACH as needed
  • Other ad hoc tasks as required to support the wider team

    • Required
  • Experience as a community manager (social media) or similar customer service role
  • Ability to rapidly learn and use platforms such as customer service tools like brandwatch and CMS for website management
  • Excellent verbal communication and writing skills
  • Familiarity with social media management and marketing
  • Ability to use Microsoft Office programs.
  • Fluent in English and German, French is a plus
  • Must have the right to work in Germany
    • #LI-FR1


    At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

    At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

    We recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.

    ZURU – Tomorrow Reimagined

    Required profile

    Experience

    Spoken language(s):
    EnglishGerman
    Check out the description to know which languages are mandatory.

    Other Skills

    • Empathy
    • Teamwork
    • Problem Solving
    Are you interested?

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