Senior Specialist, Integrations

About Us 

At Leap, we want YOU to be part of our journey as we transform the home improvement industry! We’ve been recognized as a Top Workplace and placed on Inc. 5000’s Fastest Growing Companies for 4+ consecutive years. Our complete platform paves the way for a new era in efficiency and professionalism for contractors. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. Take the Leap today! 

Position Overview 

As a Senior Specialist, Integrations, you will play a key role in onboarding and training customers while ensuring seamless integration between SalesPro, Salesforce, and third-party tools. You will lead technical implementations, configure Salesforce workflows, and develop automation solutions to optimize customer workflows. This role requires a blend of technical expertise, problem-solving skills, and a customer-centric approach to drive adoption and long-term success. 

Responsibilities 

Onboarding & Training 

• Conduct interactive Zoom training sessions to ensure customers effectively use SalesPro and related tools.
• Lead technical onboarding, including custom configurations and integrations tailored to customer workflows.
• Provide backend training on Salesforce data structures, custom objects, and automation (flows/process builder).

Salesforce Administration & Configuration 

• Configure Salesforce-based workflows and ensure seamless data synchronization.
• Manage user roles, permissions, and security settings in Salesforce.
• Develop custom reports, dashboards, and automation to enhance customer experience.

Integration & Technical Implementation 

• Implement API-based integrations between SalesPro, Salesforce, and third-party tools.
• Write basic scripts (e.g., JavaScript, Python, or Apex) to support automation and data transformations.
• Troubleshoot integration failures and work closely with engineering to resolve technical challenges.

Customer Support & Solution Development 

• Work closely with customer success, product, and engineering teams to optimize customer workflows.
• Identify and develop solutions for complex business requirements, leveraging coding and admin skills.
• Drive continuous improvement initiatives, ensuring customers maximize value from SalesPro.

Qualifications 

• 3-5 years of experience in customer onboarding, technical support, or software implementation.
• 1 year of experience as a Salesforce Administrator (Salesforce Admin certification is a plus).
• Proficiency in API integrations, data mapping, and automation tools (e.g., Zapier, MuleSoft, Postman).
• Basic coding skills (JavaScript, Python, or Apex) for automation and customization.
• Experience managing web-based applications in a SaaS environment.
• Strong problem-solving, project management, and communication skills.
• Preferred Qualifications
  

Preferred Qualifications 

• Experience with home improvement, construction, or field service industries.
• Familiarity with ETL (Extract, Transform, Load) tools for data migrations.
• Hands-on experience with CRM customization and workflow automation.
• Strong understanding of customer sales processes and business logic mapping.

What it’s like to work at Leap 

When you join Leap, you’ll collaborate with curious minds, bold innovators and smart risk-takers. As a member of our team, you’ll be valued, supported, and included. With a transparent culture and approachable leadership, we offer career opportunities that match your ambitions and talents. To help maintain your work-life balance, we offer a range of resources for you and your family, including comprehensive benefits and wellness plans. 

Benefits 

We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to: 

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date.
• Invest in Your Future – 401(k) company match to help you build financial security.
• Time to Recharge – competitive time-off package including 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays and 2 volunteer days to give back to causes you care about.
• Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
• Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
• MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
• Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!

Join us and experience a company that truly invests in YOU! 

Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.