Offer summary

Qualifications:

Minimum 2.5 years of experience as a Virtual Assistant or in a similar administrative role, preferably in the tourism industry., Strong proficiency in Microsoft Office Suite and Google Workspace., Experience with CRM systems and booking software is preferred., Excellent written and verbal communication skills..

Key responsabilities:

Manage and organize email inboxes, responding to customer inquiries promptly.

Assist in scheduling and coordinating tour bookings, appointments, and travel arrangements.

Handle administrative tasks such as data entry, document preparation, and filing.

Support the operations team with logistics and vendor communication, ensuring all materials are ready for tours.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years of proven experience as a Virtual Assistant or in a similar administrative role (experience in the tourism industry is a plus). Strong proficiency in Microsoft Office Suite and Google Workspace (Docs, Sheets, Calendar). Experience with customer relationship management (CRM) systems and booking software is preferred. Excellent written and verbal communication skills.

Core responsibilities:

Manage and organize email inboxes, responding to customer inquiries in a timely and professional manner. Assist in scheduling and coordinating tour bookings, appointments, and travel arrangements. Handle administrative tasks such as data entry, document preparation, and filing. Update and maintain customer databases and booking systems. Support the operations team with logistics, vendor communication, and ensuring all materials and supplies are ready for tours. Assist with social media content creation and posting as needed, under the direction of the marketing team. Prepare and send out confirmation emails, itineraries, and promotional materials to customers. Coordinate with tour guides and clients to ensure smooth and timely operations. Maintain office systems, tools, and project management platforms, ensuring smooth collaboration across teams. Perform other administrative duties as assigned.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

Required profile