Advanced Practice Clinician, Centralized Follow Up

The Planned Parenthood of Greater New York (PPGNY) Centralized Follow-Up (CFU) APC will spend most of their time on the computer in a virtual environment providing care to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care. This person will spend their time using the Electronic Health Record system EPIC, reviewing labs and diagnostic imaging, triaging patient's questions, handling prescription requests, documenting patient interactions, and running reports. Some of your time will be spent interacting with CFU team members, other APCs, collaborating with other departments and consulting with PPGNY program directors. This position will require weekend work on a rotating schedule. The person in this role will know they are successful when all patients who receive follow-up care have their needs met in a patient-centered manner and in accordance with PPGNY's Medical Standard and Guidelines (MS&Gs) and policies. The person in this role may work from home or the office but may be required to be in the office occasionally for administrative duties, training, or team building.

• Daily review of centralized follow up pools

• Manages abnormal labs and creates management plan as per PPGNY's MS&Gs

• Writes prescriptions for patient treatment, birth control and other medications as indicated.

• Manages abnormal referral reports and creates management plan in accordance with PPGNY MS&Gs

• Consults with physicians as required to develop treatment plans or for general management advice

• Performs chart review for patients in follow-up to determine recommendations when services not obtained according to PPGNY MS&Gs

• Initiates referrals as needed

• Reviews all normal and negative labs

• Reviews normal outside referral reports from diagnostic imaging and specialists

• Responds to refill requests: sending in RX or denials per PPGNYs MS&Gs

• Triages, counsels, educates, and manages patient questions and concerns via phone or patient portal according to PPGNY's MS&Gs, policies and protocols

• Manages urgent labs for example Beta HCG, Rh, confirmatory HIV, and PrEP and PEP labs

• Generate reports

• Documents accurately, appropriately and efficiently all phone interactions with patients in the EMR, EPIC

• Expedites patient scheduling for time sensitive services such as STI treatment, colposcopy, etc.

• Demonstrates ongoing proficiency in EPIC especially using In Basket

• Responds to prior authorizations for medications and services as needed.

• Supports licensed and unlicensed staff with medical questions or concerns

• Participates in onboarding and training of new centralized follow-up staff.

• Provides excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered

• Works closely with the CFU director to identify and prioritize EPIC configuration needs related to notification and follow up.

• Performs other duties as assigned

• A demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice

• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one's personal identity with humility

• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience

• Excellent customer service and communication skills

• Ability to remain focused and calm in stressful situations

• Excellent interpersonal and verbal skills

• Excellent oral and written communication skills

• Ability to develop and maintain effective, professional relationships with internal and external stakeholders

• Ability to work effectively as part of team

• Proficient in Microsoft Office Suite or similar software

• Familiarity with Microsoft teams

• Bilingual in Spanish preferred

• High degree of comfort with electronic health record

• Strong SRH knowledge

• Familiar with abortion care and complications

• Experience working with LGBTQ and Transgender populations including hormonal therapy for gender affirming care (GAC)

• Keen attention to detail

• Outstanding time management skills, including the ability to work under deadline

• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

• Ability to exercise sound judgment and independent decision-making skills

• Ability to produce reliable, high-quality work with minimal direct supervision

• Ability to exercise discretion in the handling of confidential information

• Ability to demonstrate and document evidence-based clinical judgment

• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.