Offer summary

Qualifications:

Fluent in English and Spanish with strong communication skills., 3-5 years of experience in customer service, particularly in high-volume environments., Proficiency in Microsoft Outlook and CRM software, with experience in Freshworks products., Ability to assess customer needs and make informed decisions..

Key responsabilities:

Provide friendly and professional customer support via phone, email, and live chat.

Assist homeowners, realtors, and builders with inquiries and service requests.

Manage live chat conversations and escalate issues to the appropriate team as needed.

Maintain detailed and accurate customer records in the system.

Job description

Job Title: Resident Experience Agent
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a leading company in the real estate and home services industry that values customer satisfaction, efficiency, and technology-driven solutions. They are seeking a dedicated Resident Experience Agent to support homeowners, realtors, and builders through exceptional customer service.

Position Overview:

The Resident Experience Agent plays a key role in ensuring a seamless and positive experience for customers. This position involves handling inquiries, problem-solving, and maintaining strong communication across multiple channels, including phone, email, and live chat.

Key Responsibilities:

Provide friendly and professional customer support via phone, email, and instant chat.
Assist homeowners, realtors, and builders with inquiries and service requests.
Actively manage live chat conversations and escalate to the appropriate team as needed.
Maintain detailed and accurate customer records in the system.
Ensure a positive customer experience by using creative problem-solving and technology-driven solutions.
Stay up-to-date with internal training to continuously improve professional skills.

Qualifications:

Fluent in English and Spanish (strong written and verbal communication skills).
3-5 years of experience in customer service, including high-volume calls, emails, and chats.
Ability to assess customer needs and make informed decisions.
Proficiency in Microsoft Outlook and CRM or marketing-related software.
Experience using Freshworks, Freshdesk, Freshchat, and Freshcaller.

Nice-to-Haves:

Experience with Caliber and OneDrive.
Strong adaptability to new technologies and tools.
A team player who is proactive and quick to respond.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile