Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

*Bilingual Customer Service Professional — 100% Remote

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Post-secondary education or equivalent work experience in the insurance industry., Bilingual fluency in English and French (spoken and written)., 1+ year of customer service experience, including case management., Excellent written and verbal communication skills..

Key responsabilities:

  • Research and resolve inquiries related to contracting, transfers, recognition, and compensation.
  • Collaborate with internal business partners to deliver effective solutions.
  • Gather and document detailed information to address distributor concerns.
  • Meet pre-established service level agreements and contribute to service improvements.

Recruit Action inc. logo
Recruit Action inc. Human Resources, Staffing & Recruiting Small startup https://www.recruteaction.com/
2 - 10 Employees
See all jobs

Job description

Bilingual Customer Service Professional — Remote

We have an open role for our client in the insurance industry. We are seeking a bilingual professional to support internal business partners and external clients within the Distributor Contact Centre. In this role, you will handle inquiries via telephone and email, addressing concerns related to contracting, transfers, recognition, and compensation for distributors across various channels. You will play a key role in resolving complex issues, collaborating with internal teams, and ensuring service standards are met. This position offers opportunities for professional growth, decision-making responsibilities, and direct engagement with financial advisors and firms.

What is in it for you:

• Hourly salary of $22 to $24, based on experience.
• 9-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 9 am to 5 pm.
• Training schedule: 8 am to 4 pm.
• Enjoy the flexibility of remote work.

Responsibilities:

• Research and resolve inquiries related to contracting, transfers, recognition, and compensation.
• Demonstrate problem-solving, negotiation, and conflict management skills.
• Collaborate with internal business partners to deliver effective solutions.
• Gather and document detailed information to address distributor concerns.
• Meet pre-established service level agreements and contribute to service improvements.

What you will need to succeed:

• Post-secondary education or equivalent work experience in the insurance industry.
• Bilingual fluency in English and French (spoken and written) to support clients in both languages.
• Excellent written and verbal communication skills.
• 1+ year of customer service experience, including case management.
• Demonstrated ability to handle difficult situations and problem-solve effectively.
• Strong research skills with attention to detail and resourcefulness in finding information.
• Proficiency in Microsoft Excel.
• Ability to multitask and quickly learn and apply new information.
• Self-motivated with the ability to work independently.
• Comfortable with change and able to build strong interpersonal relationships.
• Technical competence in maintaining information databases and generating reports (nice to have).
• Previous experience in the insurance industry (nice to have).

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00014457

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishFrench
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Self-Motivation
  • Interpersonal Communications
  • Communication
Are you interested?

Customer Service / Support Representative Related jobs

See more Customer Service / Support Representative jobs