Offer summary

Qualifications:

Customer-focused with a polite and professional demeanor., Strong verbal and written communication skills., Ability to multitask and prioritize assignments based on issue severity., Basic understanding of Microsoft Windows and file structures..

Key responsabilities:

Respond to support calls, chats, and emails professionally.

Make outbound calls to address pending support cases.

Troubleshoot and resolve technical issues or escalate as needed.

Document case details accurately and maintain client relationships.

Job description

Are you passionate about technology, problem-solving, and delivering exceptional customer support? Amazing Charts is looking for an experienced and talented Technical Support Representative to join our Customer Support team! In this role, you’ll provide valuable assistance to Amazing Charts users, helping resolve technical issues, answering product-related questions, and sharing best practices to enhance their experience.

What You’ll Do

Respond to support calls, chats, and emails with a professional and helpful attitude.
Make outbound calls to address pending support cases.
Use remote login tools to assist clients with technical and product-related issues.
Troubleshoot and resolve issues whenever possible or escalate them as needed.
Document case details accurately and keep records up to date.
Develop and maintain client relationships by understanding their needs and providing solutions.
Create and share support documentation to enhance user knowledge.
Assist with rolling out software upgrades and planned maintenance.
Stay current on the latest developments in Amazing Charts software.

What You’ll Need

A customer-focused, polite, and professional demeanor.
Strong verbal and written communication skills.
Ability to multitask and prioritize assignments based on issue severity.
Basic understanding of Microsoft Windows and file structures.
Familiarity with Microsoft Dynamics and SQL (preferred but not required).

What We Offer

A casual work environment with remote work options.
Comprehensive employee benefits.
Paid vacation to support work-life balance.

About Us
Founded in 2001 by a practicing physician, Amazing Charts understands the challenges clinicians face daily. Recognized for its ease of use and affordability, Amazing Charts has been a trusted EHR solution for medical practices for over 20 years. Acquired by Harris Healthcare in 2017, Amazing Charts continues to grow as part of a robust ambulatory care solutions group.

Why Join Us?
At Amazing Charts, you’ll be part of a supportive and innovative team dedicated to transforming healthcare technology. If you’re ready to make a meaningful impact and grow your career, we’d love to hear from you!

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